News on Behalf of Seminole Improvement District - Online Customer Portal OUTAGE

To All Our Valued Customers,

Seminole Improvement District’s vendor for the online water customer portal is experiencing a temporary outage. Their customer service agents are available by phone for follow-up requests Monday-Friday from 9:00 a.m. to 5:00 p.m. at 877-794-7721.

In person water payments and drop box payments are available at the Seminole Improvement District (SID) office, for customers wishing to make a water payment during this outage.

The SID office and drop box are located at:

4001 Seminole Pratt Whitney Road

Westlake, FL 33470

(561)-790-1742

• In person water payments must made with checks, money orders, or credit/debit cards (excluding American Express). SID office hours are Monday-Friday from 9:00 a.m. – 4:00 p.m.
• SID drop box water payments must be a check or money order with the account number and/or address listed. The SID drop box is available Monday-Friday from 7:00 a.m. – 6:00 p.m.

The mail in Lockbox is operational and is processing payments.

SID staff is sorry for any inconvenience this may have caused you and is here to help you as needed.

Kind Regards,

Kenneth G. Cassel

District Manager